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The business of customer experience: lessons learned at Wells Fargo

interactionsの論文を素材にした「示唆・学び」の共創・創発の場

Authors

Secil Watson

SVP, Channel Strategy

About the Author

Secil Tabli Watson manages the Internet channel strategy team at Wells Fargo Bank. Customer experience is her passion. Her experience includes consulting to Fortune 1000 companies in marketing, customer service, product development, and e-learning. She is a graduate of the Wharton School of Business and Cornell University.

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