The business of customer experience: lessons learned at Wells Fargo



Secil Watson

SVP, Channel Strategy

About the Author

Secil Tabli Watson manages the Internet channel strategy team at Wells Fargo Bank. Customer experience is her passion. Her experience includes consulting to Fortune 1000 companies in marketing, customer service, product development, and e-learning. She is a graduate of the Wharton School of Business and Cornell University.


edited by ©M-SAKU Networks 2008